Senior Customer Success Manager, Mid-Market

Employer Industry: Software Development

• Salary up to $168,000 base
• Opportunity to earn a discretionary bonus and/or equity based on company plans
• Flexible work environment with a focus on wellness and mental health support
• Strong emphasis on collaboration and knowledge sharing within the team
• Chance to work with a diverse range of clients and industries
• Hybrid role in a vibrant New York City office

• Build strong relationships with clients to understand their needs and ensure their success with the employer's platform
• Serve as the main point of contact between clients and the employer's team
• Empower customers by connecting their goals and challenges with solutions available through the employer's software
• Manage onboarding for new accounts and develop client success and engagement plans
• Lead online webinars and consultations to educate customers on product features

• 5+ years of B2B SaaS customer success, account management, or consulting experience
• BA or BS degree
• Superb written and verbal communication skills
• Strong customer-facing and presentation skills to establish credibility with executives
• Ability to take initiative and adapt in a dynamic environment

• Prior experience in strategy consulting
• Positive attitude, empathy, and high energy
• Some travel for customer visitation

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