Reprographics Operator; 1st shift - Manhattan, NY

Manhattan, New York, United States

Annual Base Salary Minimum: 29,760

Annual Base Salary Maximum: 59,520

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees.

Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

The Service Delivery Associate plays a critical role in executing on‑site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

• 8:00 AM to 4:30 PM Sunday to Thursday;
  Friday‑Saturday Off

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform scanning and some large format print.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast‑paced environment.
• Functional knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organization.
• Ability to work independently and problem‑solve operational issues.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

• Competitive compensation (hourly compensation and applicable overtime)
• Comprehensive benefits offerings (including medical, dental, vision, life insurance)
• Paid holidays, personal choice days, and paid time off
• A culture that offers flexibility and a healthy work‑life balance

• Hands‑on training of Xerox equipment and all aspects of the delivery driver / installation specialist role and responsibilities
• Job shadowing to thoroughly prepare you to make deliveries and perform installations independently
• Ongoing career development training