Designer, Consumer Servicing

Staff Experience Designer, Consumer Servicing

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure,
Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance,
Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal
, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

As a Staff Experience Designer for Consumer Servicing, you’ll design how Pay Pal helps customers get answers, resolve issues, and feel supported across every touchpoint. You’ll shape the experiences that connect self-service, AI assistance, and live support into a seamless journey—ensuring customers can resolve problems quickly and confidently, however they choose to engage. Partnering closely with product, operations, and customer service teams, you’ll identify opportunities to reduce friction, improve clarity, and strengthen trust.

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance.
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise.
• Lead some projects or programs within the product function and may coordinate activities of others.
• Design process, product, and service improvements based on understanding of business needs and industry trends.
• Determine methods and procedures on new assignments that may impact activities of others.
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

• 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

The U.S. national annual pay range for this role is $152,500 to $262,350.

We have great benefits including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits please visit

Pay Pal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalgloba