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Senior Counselor

Job in New York, New York County, New York, 10261, USA
Listing for: Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Senior Travel Counselor
Location: New York

Job Description - Senior Travel Counselor (180001EB)

Carlson Wagonlit Travel Sato Travel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Counselor for our Columbia, South Carolina, Texas onsite location. As a Senior Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

"CWT is a global company that feels like a small employer, where I'm valued and not just a number. I have had so many opportunities and there is still room to grow."

My Journey, My CWT

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight‑knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Responsibilities
  • Strengthen the CWTSatoTravel brand
  • Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
  • Maintain a favorable working relationship with all other company employees and ensure to foster and promote a cooperative and harmonious working climate
  • Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
  • Build CWTSatoTravel’s value
  • Possess a strong understanding of travel trends and industry best practices
  • Seek higher levels of performance continuously
Qualifications
  • Minimum 3 years travel counselor experience
  • Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
  • Strong working knowledge and understanding of international pricing rules and procedures
  • Knowledge of ticketing procedures
  • Proficiency in a minimum of one CRS
  • Ability to meet and maintain required performance standards

Americorps/Peace Corps and other national service alumni are encouraged to apply.

Primary Location

Columbia

Employment type

Standard

Job Family

Travel Counselor

Scope:
Regional

Travel

No

Shift

Day Job

Organization

& Government

Experience Level: 1 to 3 years

Job Posting

May 22, 2018

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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We also offer opportunities to all job seekers including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill out our contact form. In your message, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

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Position Requirements
10+ Years work experience
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