French​/English Customer Service Rep

Port Washington, New York, United States

$17.00 - $20.00 (US Dollar)

French/English Customer Service Rep needs 1+ years experience.

• English – $17.50 pay rate ($29.23 bill rate)
• French Speaking – $20.00

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills, must be able to prioritize tasks efficiently
• Strong PC skills including MS Office;
  Word and Excel
• Ability to navigate information systems and intern
• SAP
• Prior optical industry

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up to 90% of assigned shift.