French/English Customer Service Rep
Job in
Port Washington, Nassau County, New York, 11050, USA
Listed on 2026-01-13
Listing for:
Global Channel Management, Inc
Full Time
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Port Washington, New York, United States
$17.00 - $20.00 (US Dollar)
About the job French/English Customer Service RepFrench/English Customer Service Rep needs 1+ years experience.
- English – $17.50 pay rate ($29.23 bill rate)
- French Speaking – $20.00
- High school diploma
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills, must be able to prioritize tasks efficiently
- Strong PC skills including MS Office;
Word and Excel - Ability to navigate information systems and intern
- SAP
- Prior optical industry
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up to 90% of assigned shift.
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