Customer Experience Representative; Food & Beverage Manufacturer
Listed on 2026-09-22
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Location: Macedon
Customer Experience Representative
Posting
Start Date:
9/17/26 Division:
Supply Chain Location Type:
Hybrid Pay Min: 28.00 USD Pay Max: 30.00 USD
Job Location:
Macedon, NY, USA, 14502
The Customer Experience Representative position is instrumental in delivering an outstanding customer experience by acting as the voice of the customer, addressing customer concerns with a focus on root-cause resolution, managing order placement and fulfillment, and proactively strengthening customer partnerships. The role collaborates with internal stakeholders to ensure customer expectations and requirements are clearly communicated and supported.
Customer Support & Relationship ManagementServe as the internal voice of the customer and build strong relationships with key contacts. Guide customers through onboarding, item setup, and ongoing account support. Communicate scheduling updates (holidays, plant closings) and coordinate plans accordingly.
Order Management & Issue ResolutionReceive, validate, and process customer orders and changes across all channels (EDI, portals, email, phone). Monitor and interpret order, inventory, and production data to ensure accurate fulfillment. Resolve urgent order issues (inventory shortages, delays, system errors) and escalate when needed. Verify pricing and minimum order quantities to maintain accuracy.
Collaboration, Reporting & Continuous ImprovementWork closely with sales, planning, shipping, quality, and other teams to meet customer requirements. Prepare customer and internal reports, including delivery performance and complaint trends. Track and document customer complaints, identify patterns, and partner with teams on corrective actions. Recommend and implement process improvements and support standardized workflows and cross training.
What You Need To Be Successful
High school diploma or equivalent required. BS preferred in business, supply chain, communications, marketing or related. Five (5+) years of customer service-related experience; including manufacturing, business-to-business (BTB). Experience with ERP systems; SAP preferred. Strong written and verbal communications – primarily email communication.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).