Property Inspection & Resident Services Specialist

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Position:Property Inspection & Resident Services Specialist

Location: New York, NY

Job :1613

# of Openings:1

Job Title: Apartment Compliance Specialist

FLSA Status: Non-Exempt/Hourly

Location: New York, NY

Beam living supports and manages communities across New York City—except here, we’re not just in the business of rent rolls and repairs. We’re in the business of creating places people call home. That takes a team of people who care harder, think sharper, and refuse to settle for what has always been. Being a team member at Beam means staying curious, being a good neighbor, leading with heart, and consistently raising the bar.

If you want work that matters, teammates who show up, and impact you can see and feel, you belong at Beam!

We are seeking a Compliance Specialist to join our Resident Relations function. This role is based in our New York City office and reports directly to the Manager, Resident Relations.

This role serves as a resident-facing compliance professional responsible for ensuring compliance with NYC housing requirements, maintaining building standards, and supporting a positive resident experience. This individual will play a key role in conducting unit inspections, addressing resident concerns, reinforcing community policies, and building strong resident relationships through daily in-person interactions, as well as phone and email communication.

• Inspect and manage upwards of 20+ occupied apartments daily to identify any maintenance issues, verify data on the apartment, and ensure that NYC Local Laws are upheld.
• Follow up on and track all HPD-related complaints and violations for both apartments and common spaces in the buildings, coordinating repairs and guiding residents through the work order process to ensure issues are resolved efficiently.
• Work as a team and
  manage your time effectively in the field.
• Report inspection findings during the workday using tracking software programs for accountability.
• Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor.”
• Schedule and coordinate inspections of apartments, corresponding with residents about items in their apartment that need to be changed due to the lease terms.
• Respond and close assigned customer service cases, responding to resident questions and complaints.
• Willingness and empathy for residents in need.
• Use
  multiple technology platforms
  to effectively conduct job responsibilities.
• Provide professional interactionswith residents, employees, trades people, and construction teams daily.

• A customer-focused professional who enjoys building positive relationships and delivering exceptional resident service.
• An organized self-starter who can effectively manage time, prioritize competing responsibilities, and work independently while collaborating with a team.
• A strong communicator who can confidently interact with residents, employees, vendors, and construction teams in a professional manner.
• Skilled at navigating sensitive conversations, reinforcing community standards, and addressing compliance-related concerns with empathy and professionalism.
• Detail-oriented and accountable, with the ability to accurately document findings and manage follow-up activities using multiple technology platforms.
• A critical thinker with strong analytical and problem-solving skills who enjoys identifying issues and driving them to resolution.
• Empathetic and service-minded, with a willingness to assist residents and support those in need.
• Adaptable, tech-savvy, and able…