Host, Customer Service/HelpDesk
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-08
Listing for:
Chris Baily
Full Time
position Listed on 2026-10-08
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
A Host/Reservationist makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts/Reservationists typically provide menus, take names for reservations, and answer the phone.
ESSENTIAL FUNCTIONS AND BASIC DUTIES- Greeting guests as they enter and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations, and answering questions.
- A knowledge of the menu.
- Helping with other positions in the restaurant as needed.
- Providing great customer service.
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