Artist Support & Escalation Specialist
Listed on 2026-10-10
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Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Customer Service Rep
Universal Music Group (UMG) is seeking a Customer Support Specialist in New York to handle complex inquiries related to royalties, metadata, distribution workflows, and platform compliance. You will act as an escalation point, diagnose nuanced issues, and communicate solutions empathetically; report to the Customer Support Manager and collaborate with product and engineering teams.
You will contribute to process improvements, SOP updates, and support documentation while upholding artist-first
Consider building your career as a Artist Support & Escalation Specialist at Universal Music Group.
Join us at Universal Music Group as our next Artist Support & Escalation Specialist in New York, NY, United States.
We are currently recruiting a Artist Support & Escalation Specialist for our team in New York, NY, United States.
This is a genuine opportunity to take on the Artist Support & Escalation Specialist role at Universal Music Group.
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