Customer Success Associate

Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.

This isn't a "check in quarterly and hope for the best" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.

• Have managed a scaled book of business and know how to prioritize ruthlessly
• Are obsessive about signals and move fast on them - health scores, engagement dips, low adoption
• Have saved accounts others would have let churn
• Can build and optimize automated email workflows and actually measure whether they work
• Ramp fast on new tools and don't need hand-holding
• Build trust with customers quickly and keep it

• Full lifecycle management for a scaled portfolio from onboarding through renewal
• Proactive outreach and issue resolution tied to health scores and adoption signals
• Automated workflows that drive product education and value realization
• Early churn detection and recovery plays
• Upsell and cross-sell pipeline in partnership with Sales
• Internal voice of the customer, always surfacing insights to Product and GTM teams

• 1-3 years in Customer Success or Account Management
• Proven track record managing a high-volume book of business
• Hub Spot or equivalent CRM experience
• Strong written communicator with sharp analytical instincts
• Comfortable in a fast-paced, figure-it-out environment

This is anin-officerole at our beautiful offices in Soho, NYC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $65k-$75k OTE plus equity.