Client Case Specialist; Front Desk - Pet Care

Are you passionate about pets AND people? We’re looking for warm detail-oriented individuals to join our growing Client Care Team!

We are a family-run pet boarding and daycare facility, located in Brooklyn. We have worked to create a friendly and compassionate urban retreat - a home away from home. We have served the community for over two decades. Our professionalism has cultivated a reputation for ensuring the health, happiness and safety of every guest. It is our goal to provide a pleasant experience and peace of mind to every client, and we need your help!

We’re seeking detail-oriented, client-focused individuals to join our Client Care Team. This role is all about communication and relationship-building. As the first point of contact for our pet parents, you’ll spend most of your time face-to-face (or voice-to-voice) with clients: welcoming them, answering questions, and making sure their experience with us is smooth, professional, and warm.

This is not a data entry position. It’s about people, pets, and excellent communication.

Responsibilities

• Greet clients and pets with professionalism and care
• Handle check-ins and check-outs with accuracy and attention to detail
• Communicate clearly in person, by phone, and via email
• Write professional, accurate client communications (no AI writing - your own style matters)
• Support smooth front desk operations in a busy, pet-centered environment
• Collaborate with the team to continually improve client care and service

What We’re Looking For

• Excellent communication and interpersonal skills
• Strong writing ability (grammar, tone, and clarity are important)
• Prior experience in customer service, hospitality, or client care
• Organized, detail-focused, and calm under pressure
• A genuine love for animals and their people

Preferred Qualifications

• Experience in veterinary, grooming, daycare, or boarding environments
• Comfort handling sensitive or difficult client conversations with tact
• Interest in helping refine and improve client service systems

Important Note: We value authenticity in our client communications. For this reason, please do not use AI tools to write your application or cover letter. We want to see your own writing style, voice, and attention to detail.

Why Join Us?

This is a people-first, pet-friendly environment where your role makes a meaningful difference every day. If you’re someone who loves building trust, supporting clients, and working around wagging tails, we’d love to hear from you.

$17 - $20 per hour