Customer Service​/HelpDesk, Technical Support, HelpDesk​/Support

If you want to work in an innovative, andfast-paced environment, you're the perfect candidate for this job, especially if you are creative with atalent for solving both routine and unique problems.

To succeed in this position, you will need tosupport corporate customers, in a highly visible rolethat has a positive impact on both the customer and the our company.

This VoIP Customer Support position is based in Inwood, NY, near JFK, within close walking distance ofthe LIRR Inwood station and is a full time and permanent opportunity.

• Provide new and existing customers with stellar customer service experiences as the 1st point of contact with our company.
• Provide basic level 1 technical support for any issue customers experience and walk customers through a solution.
• Correspond and follow up on high ticket volumes via emails, chat and calls from our customers.
• Effectively resolve or escape customer queries in a considerate, accurate, and timely manner.
• Compose thoughtful, personalized responses for a variety of consumer requests.
• Use critical thinking skills to answer and solve inquiries, requests and problems, always looking to achieve quick and efficient resolution.
• Identify recurring technical issues and propose solutions to address the root of the problems.
• Effectively multi-task; quickly responding to requests in addition to current tasks being performed.

We thank all applicants in advance for their interest and taking the time to apply for this position!

We'll review your application along with all the others we receive and pick the top profiles for a screening call. Often due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better.

If you don't get a call or email, please don't be disappointed. We receive many applications for each role and have to prioritize who we speak to.

• Excellent written and verbal communications skills along with an ability to handle all interactions with clients with professionalism.
• Ability to listen and understand the customer's needs before  telling  or  suggesting  anything, ensuring that the customer is receiving a solution that truly adds value and leads to customer satisfaction.
• Technical, troubleshooting and analytical skills.
• Work experience in a customer service field, with experience in a technical support role in SaaS, Networking, or telecommunications environment(preferred).
• Understanding of basic networking concepts.
• Support / service ticketing system experience desired(Zoho aplus).
• Proficiency with Microsoft Office (Word and Excel) / Google Apps is a must.
• Strong organizational and interpersonal skills.
• Ability to simplify complex problems andcraft solutions
• Ability to understandnetworking and monitoring tools
• Opportunities to develop your career in an organization with a proven track record of advancement
• A friendly, family-oriented work culture with weekly team lunches and company outings
• Opportunities for hands-on technical training and the ability to contribute to future company initiatives
• Generous market competitive total compensation package
• 401(k) with company match
• Health Insurance
• Paid time off plus holidays
• Paid training opportunities
• High-growth,-paced environment with collaborative and unique team culture