Senior E‑commerce Customer Advocate
Listed on 2026-10-11
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
The New York Times Company is seeking two experienced Senior Temporary Customer Service Agents for the Wirecutter Store in New York. You will handle email and chat inquiries, process returns, and coordinate with supply partners to ensure rapid resolutions during peak season.
You will work with the Ecommerce Operations Director and Customer Experience Manager, using Shopify, Gorgias, and Loop Returns to deliver fast, accurate support while upholding journalistic independence values.
We would love to welcome a new Senior E‑commerce Customer Advocate to our team in New York, NY, United States.
Our team is growing, and we are hiring a Senior E‑commerce Customer Advocate in New York, NY, United States.
This position is for the Senior E‑commerce Customer Advocate role at The New York Times Company.
We are seeking a motivated Senior E‑commerce Customer Advocate to join The New York Times Company in New York, NY, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).