Customer Success Manager

Company Description Omega Optical is a leading optics platform that designs and manufactures precision optical filters, coatings, diffractive optics, and infrared components for mission-critical applications. The company serves global OEM customers across diverse industries, including life sciences, environmental monitoring, aerospace, defense, and semiconductors. Cross-disciplinary engineering, customer service, and market-focused sales teams work together to deliver innovative solutions and faster time to market.

Omega Optical emphasizes strong customer relationships and is committed to delivering high-caliber optics on time and to exacting specifications. The organization is focused on helping customers manage light effectively for their most demanding applications.

This is an entry-level position. The Customer Success Manager is a full-time, on-site role based in Hopewell Junction, NY. This role is responsible for guiding OEM customers through the full lifecycle of engagement, from onboarding through adoption, expansion, and renewal, ensuring they derive maximum value from Omega Optical’s products and services. Day-to-day responsibilities include monitoring customer satisfaction, responding to inquiries, resolving issues, and coordinating with engineering, sales, and operations teams to address technical and commercial needs.

The Customer Success Manager will proactively identify opportunities for customer retention and growth, track performance against service expectations, and communicate feedback to internal stakeholders to improve processes and offerings. This role also involves preparing customer updates and reports, participating in business reviews, and maintaining accurate records in CRM and related systems.

• Customer Satisfaction and Customer Retention skills to ensure long-term value and loyalty.
• Customer Service and Relationship Building skills to provide responsive support and strengthen partnerships.
• Analytical Skills to interpret data, identify trends, and recommend actions that improve customer outcomes.
• Experience managing accounts or customer success in B2B, preferably in optics, photonics, or related manufacturing environments.
• Strong written and verbal communication skills, with the ability to explain technical concepts in accessible terms.
• Proven ability to collaborate cross-functionally with sales, engineering, and operations teams.
• Organizational and time-management skills to handle multiple customer priorities and deadlines.
• Bachelor’s degree in business, engineering, science, or a related field, or equivalent practical experience.

This is not a direct hire position
- Temp to Perm