Client Success Manager, Enterprise

Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting‑edge technology with the art of luxury hospitality, we empower our members to secure impossible‑to‑get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.

In 2025, we grew revenue 480% and scaled to 400+ venues across 25 destinations, with the launch of our Culture Calendar extending Dorsia beyond restaurants into the world’s most sought‑after cultural moments.

Backed by $54M in funding from investors including Index Ventures, Invus, and Red Sea Ventures, and strategic partners including Moon Pay, Major Food Group, and The Dinex Group - Daniel Boulud, we are entering our most consequential phase of growth and reshaping the global hospitality landscape. We’re adding exceptional talent to drive what comes next, and that’s where you come in.

Dorsia is seeking a Client Success Manager, Enterprise to own onboarding and ongoing success for the hospitality partners and private member clubs that run on Dorsia’s technology through PMC, our enterprise platform. PMC is an operating system that gives operators the AI infrastructure, CRM, and member tooling built at Dorsia, deployed under their own brand and powered by Dorsia. This is the first client success hire dedicated to PMC, and the function is distinct from our restaurant and events client success teams.

The accounts are enterprise, the relationships run for years, and each client’s membership business depends on the platform performing from day one.

The Client Success Manager, Enterprise takes each account at contract signing and carries it through kickoff, implementation, and on‑site enablement into an ongoing enterprise relationship. Within the first three months, this person will build the enterprise training library, including video walkthroughs and a knowledge base, that becomes the standard for every PMC onboarding that follows. The role works closely with the PMC, product, engineering, and partnerships teams, and requires regular travel to client properties.

The Client Success Manager, Enterprise is obsessed with creating a frictionless, white‑glove customer experience. They anticipate what a client needs before the client thinks to ask, handle the details so operators can focus on hospitality, and treat every onboarding with the care of a property opening.

• Take each new PMC client from signed contract to live, running the kickoff call and setting scope, owners, and success criteria.
• Use agents to ingest and structure each deployment’s inputs, from member data and tier logic to brand assets and integration requirements, so every deployment starts from clean data.
• Own the implementation timeline against committed go‑live dates and keep the client and internal teams aligned on every milestone.
• Lead on‑site enablement at client properties, training leadership, membership, and front of house teams on the platform and the workflows it replaces.
• Treat every onboarding as a launch with a date attached, not a checklist worked at leisure.

• Build the PMC training library from the ground up, including video walkthroughs, a knowledge base, and role‑specific onboarding paths.
• Build agents that draft, update, and version training content from each product release, so documentation ships the same week the feature does.
• Turn recurring client questions into self‑serve resources and agent‑ready knowledge that resolves them before they become tickets.
• Design enablement to compound, so each new client goes live faster than the last.