3rd Shift Customer Communications & Dispatch Support Representative Job New York New York USA,Customer Service/HelpDesk

Customer Communications & Dispatch Support Representative
- Albany, NY

A leader in the energy industry since 1930,
Main-Care Energy
is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for an
OVERNIGHT Customer Communications & Dispatch Support Representative
located at our
Albany
office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

A “customer first” attitude
3+ years Customer Service Experience
Excellent communications skills & time management
Ability to multi-task & work independently
Problem-solving skills
Computer skills including Microsoft Word and Excel
Call Center and experience in electronic customer communications a plus

Responsibilities include but not limited to:

Responding promptly to customer inquiries.

Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Dispatch support for Service Technicians and Fuel Drivers
Administrative tasks as assigned
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Maintain knowledge of our products & services so that you can successfully assist customers.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Miscellaneous tasks to support the company daily operations
Holiday coverage (rotation shared by all representatives)

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

OVERNIGHT
9:30pm to 7:30am (Wednesday
- Saturday) 10 hour shift 4 daywork week

Supplemental pay types:

Bonus pay

Work Location:

Albany, NY
- In Person position
THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL

Experience and License Requirements

Customer Service Experience 3 years minimum

Microsoft Word and Excel

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance