Doorman, Customer Service​/HelpDesk

The doorman is the first point of contact for residents, guests, vendors, and neighbors, creating a welcoming and professional environment for all. Responsibilities include welcoming resident guests, handling after-hours package pickup, answering the concierge phone line, addressing resident inquiries and concerns (including situations involving the police or fire department), and maintaining activity and communication logs, alongside other duties as assigned. A doorman also supports community engagement by assisting with on- and off-site resident events while building strong relationships with current and prospective tenants.

A doorman communicates proactively with management by maintaining contact and reporting with the Superintendent regarding any tenant/building issues and concerns. A doorman maintains resident confidentiality and keeps the work area and community amenities clean and presentable, as well as follows all property policies and dress code. The ideal candidate communicates effectively, presents professionally, and works well in a fast-paced environment with minimal supervision.

• Specific duties include, but are not limited to: welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.
• Acquire a broad knowledge of the community and the surrounding area
• Build strong relationships with current and future members of the apartment community.
• Marketing the property
• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
• Assist with on and off site resident events and initiatives
• Social Media posting, ensure that communication between residents and community representatives is open and effective
• Assist with on and off site resident logging, and Internet Presence
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment
• Answer the concierge phone line
• Ensure that the Community Amenities area has proper inventory
• Proactive communication with Management for issues or concerns
• Review the Activity Log and be ready to begin work at the commencement of the shift
• Maintain an appropriate level of confidentiality in regards to the residents
• Adhere to all property guidelines and standards of performance
• Maintain work area to an appropriate level of presentation
• Other duties as assigned

• Must be able to speak, write and communicate effectively
• Must maintain professional appearance and comply with prescribed dress code policy
• Ability to cope in a fast-pace environment and ability to work under minimal supervision

• High School Diploma, GED, Trade, Technical, or Vocational school

• 1+ years of related experience

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time;

regularly operate…