Customer Communications Representative
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-12
Listing for:
Main Care Energy
Full Time
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Management
Job Description & How to Apply Below
A leader in the energy industry since 1930,
Main-Care Energy
is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.
We have an immediate opening for a Customer Communications Support Specialist located at the Chatham office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.
Qualifications:- A “customer first” attitude
- Excellent communications skills & time management
- Ability to multi-task & work independently
- Problem-solving skills
- Computer skills including Microsoft Word and Excel
- Experience in electronic customer communications via email and online help is a plus.
- Dispatch support for Service Technicians and Fuel Drivers
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Administrative tasks as assigned.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Maintain knowledge of our products & services so that you can successfully assist customers.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Miscellaneous tasks to support the company’s daily operations.
- Holiday coverage (rotation shared by all representatives)
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Monday - Friday 7:30am - 4:30pm
Supplemental pay types:- Bonus pay
- Customer Service Experience 3 years minimum
- Microsoft Word and Excel
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
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