Transit Customer Care Specialist I/II
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
MTA NYC Transit is seeking a Transit Customer Service Specialist I/II (Rep) to handle customer calls in the 511 Contact Center, supporting subway, bus, and rail travelers across NYC. You will learn and operate multiple inter-agency systems, including eFIX, OMNY, Salesforce CRM, and the Genesys Cloud Contact Center, assisting with inquiries, complaints, and safety concerns.
Candidates should have a relevant degree or equivalent experience in customer service, strong communication skills, and
The Transit Customer Care Specialist I/II position in the Management & Operations, Sales field is open for applications.
This role is for the Transit Customer Care Specialist I/II role at Metropolitan Transportation Authority (MTA).
We are seeking a motivated Transit Customer Care Specialist I/II to join Metropolitan Transportation Authority (MTA) in New York, NY, United States.
Consider building your career as a Transit Customer Care Specialist I/II at Metropolitan Transportation Authority (MTA).
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