Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-12
Listing for:
Mor-Search Ltd
Full Time
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Customer Success Manager | Financial Institutions
New York or Los Angeles | Hybrid / Remote
I’m working with a high-growth Series A fintech that’s building AI-powered infrastructure for financial institutions.
They’ve already signed 60+ banks, credit unions and fintechs and are now scaling their Customer Success function.
This is not a traditional support-focused CSM role.
You’ll own a portfolio of 15+ financial institution customers across:
You’ll be responsible for making sure customers launch successfully, drive meaningful end-user adoption and continue finding more value from the platform.
The ideal candidate:- Experience in Customer Success or Account Management within B2B technology
- Has owned retention, renewals, expansion or NRR
- Strong understanding of customer adoption / activation metrics
- Experienced running QBRs with senior stakeholders
- Ideally has experience selling into or working with banks, credit unions, fintechs or digital banking platforms
- Embedded technology experience
- Land-and-expand experience
- Previous sales or sales-adjacent experience
- Startup / scaleup experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×