Customer Service Representative

Assist the customer-facing team in delivering prompt, convenient, and professional customer service to assigned B2B clients. Support customers with technical issues, product-related questions, training, order processing, and back-end administrative tasks. Monitor customer usage, identify trends, document feedback, and collaborate with sales and support teams to resolve customer issues and improve products and services.

• High School Diploma or equivalent required
• 1 year of B2B client/customer service experience is highly preferred.
• Intermediate proficiency with CRM and other customer support software.
• Proficient with Microsoft Office Suite
  , including Word, Excel, PowerPoint, and Outlook.
• Advanced verbal and written communication skills.
• Intermediate problem-solving capabilities.
• Strong analytical skills with the ability to identify trends and insights using basic data.
• Ability to quickly absorb product knowledge and apply information to client needs.
• In-depth understanding of product features and benefits.
• Ability to effectively convey information during customer training sessions.
• Strong organizational, time management, and multitasking skills.
• Basic project management skills to handle varied tasks.

• Assist in resolving intermediate technical issues and troubleshooting customer concerns.
• Conduct intermediate product training sessions for customers.
• Assist the customer-facing team in providing prompt, convenient, and professional customer service to assigned clients.
• Support back-end customer service tasks, including invoicing, sending data requests, and following up with clients.
• Proactively manage the order process.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the appropriate team.
• Collaborate with sales and support teams to address customer issues.
• Identify and escape critical customer issues.
• Recommend product and service improvements based on customer feedback.