Customer Service

Customer Service & Administrative Support Customer Service / Administrative Support

Help keep the phones, orders, customers, and daily operations running smoothly at Red’s Appliance.

At Red’s Appliance , the customer service and administrative team helps keep the entire business moving. This role is not just answering phones — it’s a mix of customer service, data entry, order processing, communication, and day-to-day operational support that helps connect sales, delivery, service, and the customer experience.

This position is ideal for someone who is organized, dependable, comfortable multitasking, and able to stay calm in a fast-paced retail environment. The right person for this role is friendly with customers, detail-oriented with paperwork and data entry, and able to handle a wide variety of tasks throughout the day.

This is an on-site position based in Farmingdale , and it plays a major role in helping the showroom, back office, and operations team stay organized and efficient.

$19-$23 per hour , based on experience

Full-time and part-time positions available

Full-time team members must be available to work weekdays and at least one weekend day each week

Part-time positions are weekend-only availability

Schedule details will be discussed based on role and availability

As a Customer Service / Administrative Support team member, you’ll help manage incoming phone calls, customer questions, order processing, data entry, scheduling support, and general office operations. You’ll work closely with the sales, delivery, service, and management teams to make sure orders are accurate, customers are updated, paperwork is completed properly, and day-to-day tasks stay on track.

This role is a strong fit for someone who enjoys staying busy, helping people, and keeping things organized behind the scenes while still being involved with customers and the front end of the business.

This position supports multiple parts of the operation and may involve helping with phones, customer service, order entry, delivery communication, service coordination, paperwork, follow-up, and general administrative duties throughout the day.

A typical day may include:

• Answering incoming phone calls and directing customers to the right department
• Assisting customers with general questions about orders, deliveries, service, products, and store policies
• Entering and updating customer, order, and product information accurately in company systems
• Processing orders, invoices, deposits, and other sales-related paperwork
• Helping coordinate communication between the sales floor, delivery team, service department, and customers
• Confirming customer information, delivery details, service notes, and order updates
• Assisting with service scheduling, delivery coordination, and follow-up communication when needed
• Responding to customer inquiries in a professional and timely manner
• Maintaining organized records, notes, and documentation for orders, service, and customer communication
• Supporting general office and operational duties to keep the store running efficiently

• Answer incoming phone calls in a professional and helpful manner
• Assist customers with order questions, product questions, delivery timing, service updates, and general store information
• Route calls and messages to the appropriate team members when needed
• Help create a positive and professional customer experience from the first phone call forward

• Enter customer orders, invoices, deposits, and updates accurately
• Process order details and maintain organized records
• Verify important customer information such as contact details, product information, delivery notes, and service details
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