Member Services Representative

Position: MEMBER SERVICES REPRESENTATIVE

Location: Manlius YMCA

Job : 1865

# of Openings: 1

Job Title: Member Services Representative

Reports To: Membership Director

FLSA: Non-exempt – Part-time

Work Schedule: Varies

Salary Rate: $15.50//hour

A Career with a Cause
:

We are welcoming: we are open to all. We are a place where you can belong and grow.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Our purpose is to strengthen the foundations of communities and families through our key areas of focus: youth development, healthy living, and social responsibility. We are committed to these causes because a strong community is achieved when we invest in our children, health, neighbors, and values. Historically founded on the Christian principles of caring, honesty, respect, and responsibility; our mission is to put these principles into practice through programs that build healthy spirit, mind and body for all.

T his position supports the mission and work of the Y, a leading nonprofit charitable organization. Under the direction of the Membership Director, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned.

The Member Services Representative provides leadership and assures the well-being for all, in line with YMCA of the USA guidelines and Association policies.

Salary and Benefits:

Salary Range: $15.50/hour, Part-time non-exempt

YMCA Membership

• Greet all members
• Develop positive relationships with members fostering an atmosphere of community
• Take the initiative to build committed and connected long-term relationships with members.
• Accurately input member information as needed
• Responsible for completing daily and end of shift reports.
• Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.
• Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, wait lists, programs and facility information.
• Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.
• Open and close the facility according to established procedures.
• Handle emergencies as they arise. Complete incident reports as required.
• Work as a team member in handling all assigned tasks.

• Engaging Community:Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
• Communication & Influence:Listens and expresses self effectively and in such a way that engages, inspires, and builds commitment to the Y’s cause.
• Emotional Maturity:Demonstrates ability to understand and manage emotions effectively in all situations.
• Critical Thinking & Decision Making:Makes informed decisions based on logic, data, and sound judgment.

• High School diploma or equivalent
• Prefer a minimum of one…