Customer Service Representative

Client Service Coordinator Lauderhill, FL | Full-Time Preferred | Part-Time May Be Considered

A fast-moving client service role for someone who takes ownership, communicates proactively, and keeps multiple projects moving without waiting for step-by-step direction.

Image
360 Lauderhill is looking for an organized, responsive, and genuinely helpful Client Service Coordinator to join our growing visual communications and signage company.

This person will work closely with our Center Manager and serve as an important connection between clients, sales team, design department, production team, and installers. You will help move projects from the initial inquiry through completion while keeping clients informed and making sure important details do not fall through the cracks.

Our environment is busy, fast-moving, and highly collaborative. Priorities can change quickly, so this position is best suited for someone who stays organized, communicates proactively, and enjoys keeping multiple projects moving at once.

Once trained, you will be expected to take ownership of your responsibilities, work independently, anticipate what needs to happen next, and keep projects moving without waiting for step-by-step direction.

Sign or printing industry experience is helpful, but we are willing to train the right person.

We believe great customer service means being proactive, responsive, and dependable. Our team works toward:

• Making every initial client interaction positive and helpful

• Responding to new inquiries within four business hours

• Providing straightforward quotes within 24 hours whenever possible

• Following up consistently on every quote until we receive a decision

• Keeping clients informed throughout their projects

• Completing projects on time and making things right when problems arise

• Following up after completed projects to thank clients and confirm their satisfaction

The right person will become someone clients trust, and our team can rely on. You will take ownership of the everyday communication, coordination, and follow-up that keeps projects organized, clients informed, and orders moving toward completion.

This is an on-site position that involves regular computer and telephone work, occasional time in our production environment, and the ability to occasionally move materials or completed projects weighing up to 25 pounds, with reasonable accommodations available.

This position is expected to be full-time, although we may consider a strong candidate seeking a consistent part-time schedule.