Customer Service Representative Tier 1

Job Summary:

Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other Pro Act administrative resources.

Job Duties:

Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.

Understand, master, and gain efficiency in systems leveraged by the Help Desk.

Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.

Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.

Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.

Assist with on-site resolution of customer service issues to clients as needed.

Participates and supports in the augmentation of training and development efforts of our helpdesk.

Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Job Skill Requirements:

Exceptional phone and listening skills.

Exceptional written and verbal communication skills

Preferred PC skills including Microsoft Office

Educational Requirements:

Preferred:
High School Diploma or GED, or equivalent experience

Experience:

Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.