Customer Service​/HelpDesk, Customer Service Rep

Granger, United States

Medical facility offering assisted living and memory care.

Responsible for front line administrative support to residents, visitors and internal and external staff and support staff.

• Operate telephone switchboard to answer, screenand forward calls, provide information and respond to inquiries; take messages.
• Check and handle all voicemails (including thosethat come through via email)
• Great all residents and guests in a courteous and professional manner; direct or escorts individuals to specific destinations
• Daily resident check in/check out; ensure residents are signing the front desk binder
• Enter daily safety and resident falls report;snow log report when applicable
• Monitor Nurse Call system and respond accordingly
• Enter transportation and work order request into system as needed.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Reserve the private dining area for resident sand guests.
• Know emergency call systems and emergency procedures (fire, medical, and police)
• Keep immediate supervisor fully informed of all situations or unusual matters of significance coming to his/her attention soprompt action can be taken.
• Refer all prospective residents and families toleasing team.
• Distribute applications to prospective employees.
• Other duties including special projects as assigned.

• High School diploma; or three to five years related experience and or training or equivalent combination of education and experience
• Minimumof three years of office experience
• Experience working with the elderly is a plus
• Intermediate computer skills; including knowledgeable of Microsoft Office Suite
• Musthave excellent customer service skills; patience; empathy
• Mustbe able to respond to emergencies in a calm manner
• Hours:
  
  M-F 8:30am to 4:30pm
• Starting pay: $14.00 to $16.00 hourly; competitive health insurance and benefits.