Customer Service Representative

Customer Service Representative (Contract)

Virginia Gardens, FL, United States (On-site)

Contract (11 months 30 days)

Published 2 weeks ago

On hold

Compliance

documents

Customer Service

TSA

This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd party for the duration of the specified project.

Boeing Global Services (BGS) Training Solutions is seeking a Customer Support Specialist to join our Miami Florida Campus. With over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines.

This position is expected to be 100% onsite.

• Responding to visitor/customer queries and needs
• Ensure TSA verification and requirements are met
• Ensures all audit requirements are in compliance
• Verifying training rosters
• Leading VIP & regulatory authority visits to the campus from around the world
• Set up classrooms and review schedules
• Send schedules to customers and upload student information

• 3+ years of experience in customer support services and document compliance related fields
• 3+ years of experience working in a multi-functional team environment
• Experience in data analysis
• Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)

• Experience working in a fast-paced and deadline-driven environment
• Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
• Experience in a role requiring strategic planning
• Interpersonal skills, teamwork, and customer focus are essential to be successful in the role.

Typical

Education & Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

• Will be sorting through student case records and TSA compliance, physically sitting at the front desk –complete customer facing role.
• This person will work regulatory items with customers.

• Customer or client facing background
• Excel and Microsoft office
• Compliance or regulatory background (does not need to be TSA, FAA, or aviation background, last resource was from a medical regulatory background and was great)

Min Pay Rate $20

Max Pay Rate $25

Currency USD

Unit hourly

• Optional Benefits:
  Medical, Dental, Vision, 401K

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and;

maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.