Customer Service and Data Entry Job Town of Florida New York USA,Customer Service/HelpDesk

Handling order processing, including taking customer orders, verifying product availability, tracking shipments, and managing returns or exchanges, to ensure accurate and timely order entry, monitor order status, and communicate updates to customers.
Develop and maintain a thorough understanding of the company's products or services. They stay updated on product features, pricing, promotions, and policies to provide accurate and up-to-date information to customers.
Engage in effective communication with customers to understand their needs and concerns. They actively listen, ask questions, and provide clear and concise responses.
Focus on building and maintaining positive relationships with customers. They aim to create a personalized and friendly experience, ensuring customer satisfaction and loyalty.
Oversee the day-to-day activities of Inside Sales
Receive, verify, and process credit card payments ensuring billing accuracy
Collaborate closely with internal departments and representatives to resolve issues efficiently and ensure customers are satisfied with company services and support
Adhere to company policies and procedures of confidentiality requirements, security protocols, and ethical standards to protect customer information and maintain professionalism.
Additional duties may be assigned as needed to support business operations and departmental goals.

Responsibilities

Handling order processing, including taking customer orders, verifying product availability, tracking shipments, and managing returns or exchanges, to ensure accurate and timely order entry, monitor order status, and communicate updates to customers.
Develop and maintain a thorough understanding of the company's products or services. They stay updated on product features, pricing, promotions, and policies to provide accurate and up-to-date information to customers.
Engage in effective communication with customers to understand their needs and concerns. They actively listen, ask questions, and provide clear and concise responses.
Focus on building and maintaining positive relationships with customers. They aim to create a personalized and friendly experience, ensuring customer satisfaction and loyalty.
Oversee the day-to-day activities of Inside Sales
Receive, verify, and process credit card payments ensuring billing accuracy
Collaborate closely with internal departments and representatives to resolve issues efficiently and ensure customers are satisfied with company services and support
Complete customer surveys via telephone quarterly
Adhere to company policies and procedures of confidentiality requirements, security protocols, and ethical standards to protect customer information and maintain professionalism.
Additional duties may be assigned as needed to support business operations and departmental goals.

Qualifications

Bachelor’s degree or working towards a bachelor’s degree in business or related field.
Experience or familiarity with marketing concepts is a plus.
1+ years of professional experience or direct exposure to inside sales and customer service
PC skills and knowledge of Word, Excel and Outlook required
Strong problem-solving skills
Excellent written and verbal communication skills with professional phone etiquette
Personable with a natural ability to develop strong customer relationships based on respect, integrity, follow through and friendliness
Ability to multi-task while maintaining a focus ensuring all sales orders are processed according to defined targets

Hours and Location

This is a full-time position located onsite at 965 Harbor Lake Dr, Safety Harbor, FL 34695