E-commerce Support Specialist
Job in
Town of Canandaigua, Ontario County, New York, USA
Listed on 2026-10-14
Listing for:
Skip's Custom Flooring, Inc.
Full Time
position Listed on 2026-10-14
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Benefits
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.
Typical Duties and Responsibilities- Respond to customer inquiries via email, chat, or phone in a timely manner.
- Assist customers with order placement, payment processing, and product selection.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain up-to-date knowledge of products and promotions to provide accurate information.
- Collaborate with other departments to ensure customer needs are met.
- Track customer interactions and maintain accurate records in the database.
- Identify opportunities for upselling and cross-selling products.
- Monitor customer feedback and suggest improvements to enhance the shopping experience.
High school diploma or equivalent is required; a bachelor’s degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.
RequiredSkills and Qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using e-commerce platforms and customer relationship management (CRM) tools.
- Aptitude for working in a fast-paced environment and managing multiple tasks.
- Ability to work independently as well as part of a team.
- Familiarity with online payment systems and security protocols.
- Customer-oriented mindset with a passion for delivering exceptional service.
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