Customer Service Representative - Dental Office Bilingual

Pomona, United States

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve.

We are seeking a dependable Customer Service Representative for their Dental Clinic to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process.

Reporting to the Front Office Lead, the Customer Service Representative is responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression.

Schedule:

Full-Time

• Welcome patients and clinic visitors with a warm, friendly smile
• Greet and assist all patients and visitors promptly, courteously, and professionally
• Treat patients, visitors, and staff with dignity, kindness, and compassion
• Deliver exceptional customer service to enhance the patient and staff experience
• Support smooth patient flow by promptly completing check-in and communicating next steps
• Verify patient eligibility and assist with enrollment in additional programs based on program qualifications
• Verify and update patient demographics, insurance, and other required information in the EMR
• Collect payments and follow cash-handling procedures established by the Finance Department
• Obtain required patient documentation, including photo , insurance, Medi-Cal, Medicare, and/or Social Security cards
• Assist patients with completing required forms
• Notify back-office care team members when patients complete the check-in process
• Confirm appointments & follow up on appointment no-shows as directed
• Maintain assigned program logs as directed by the Clinic Manager or doctor
• Actively participate in assigned care team meetings
• Complete assigned clinic closing duties, including securing the facility at the end of the shift
• Maintain a safe, comfortable environment for patients, families, and staff
• Follow HIPAA standards and maintain strict patient confidentiality
• Perform other duties and responsibilities as assigned

• 1-2 years’ experience working in dental office
• Strong computer skills, including key boarding, Windows, and accurate data entry
• Bilingual in English and Spanish preferred
• Exceptional patient relations and interpersonal skills
• Ability to work effectively with diverse populations

• Fast-paced clinic front-office environment
• Frequent interaction with patients, visitors, and staff
• Shared office space with extended computer use
• Occasional travel to clinic and meeting locations within the service area

• Competitive Hourly Pay
• Medical, Dental and Vision Insurance
• Holiday Vacation and Sick Leave
• Employee Assistance Program
• Life Insurance (Basic + Voluntary)
• Tuition Reimbursement
• 403(b) Retirement plan with 6% match