Data Entry Associate

Job Summary:

Responsible for all aspects related to entering of medication orders.

Job Duties:

Responsible for accurate data entry of incoming prescriptions

Responsible for accurate selecting billing and shipping methods for incoming patient orders

Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

Provides resolution to customer service issues to ensure member satisfaction

Work with members to provide resolution to payment related issues on accounts/orders

Maintain and keep reasonable production as determined by supervisor

May assist in orienting and training new employees

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Job Skill Requirements:

Broad knowledge of medications, physician orders, and pharmacy systems

Strong communication skills

Outstanding customer service skills

Excellent organization skills

Ability to multitask and prioritize

Excellent computer and keyboarding skills

Successful completion of a pre-employment and/or random drug screening test

Educational Requirements:

Minimum:
High School Diploma or GED Preferred:
Pharmacy technician or related certification

Experience:

Experience in a customer service related field