Customer Service Representative

ON-SITE CUSTOMER SERVICE REPRESENTATIVE Geneseo, NY | Direct Hire | $21.43–$22.68/HR | Benefits Day 1

Ready to turn your communication skills into a career?

We're hiring an Onsite Customer Service Representative in Geneseo, NY
! If you're someone who enjoys helping people, solving problems, and keeping conversations moving in a positive direction, this could be the opportunity you've been waiting for.

This is an entry-level Direct Hire position with benefits starting Day 1, paid training, and the opportunity to build a long-term career.

• Starting Pay: $21.43/hour

• After Training: $22.68/hour

• Schedule: Monday–Friday, Days

• Flexible schedule

• Position Type: Direct Hire

• Location: Geneseo, NY

• Benefits: Start Day 1

As a Customer Service Representative, you'll be the voice of the company, helping customers find solutions while providing professional and positive service.

Responsibilities include:

• Handle inbound and outbound customer calls

• Answer customer questions and resolve issues

• Discuss payment options and negotiate payment arrangements

• Respond to customer emails with a helpful, can-do attitude

• Troubleshoot problems and find fast, friendly solutions

• Accurately document customer interactions in company systems

• Follow established call scripts and procedures

• Manage multiple systems while maintaining an engaging customer experience

• Represent the company with professionalism and positivity

You don't need years of customer service experience—we're looking for someone with the communication skills, motivation, and willingness to learn to succeed!

Qualifications:

• High school diploma or GED required

• Excellent verbal and written communication skills

• Strong problem-solving and persuasion skills

• Comfortable working with multiple computer systems

• Strong typing and organizational skills

• Familiarity with standard office systems and procedures

• Motivated to learn, meet goals, and grow professionally

• Ability to work onsite in Geneseo, NY

Your benefits begin Day 1!

• 11 Paid Holidays

• 401(k)

• 401(k) Matching

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• AD&D Insurance

• Disability Insurance

• Employee Assistance Program

• Paid Sick Time

• Paid Time Off

• Paid Training

• Flexible Schedule

• Referral Program

If you're a people person, problem solver, and motivated professional looking for a stable career opportunity with great benefits, we want to hear from you!

Pay Details: $21.43 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.