B2B Account & Content Manager

Role Overview

Manage B2B client relationships, oversee content coordination, and support new client onboarding for an iGaming platform provider.

Innova Play is a growing iGaming technology company.

• Health insurance
• Pension plan

Benefits estimated based on industry standards

• Account Management – Build and maintain strong, long‑lasting relationships with B2B clients.
• Serve as primary point of contact for client inquiries, escalations, and day‑to‑day needs.
• Monitor client satisfaction and ensure service levels are consistently met.
• Identify opportunities for account growth, upsell, and cross‑sell.
• Conduct regular check‑ins and business reviews with clients.
• Collaborate with internal teams to ensure timely delivery of services.
• Client Onboarding & Go‑Live Support – Guide new clients through the onboarding process from start to finish.
• Coordinate with development, compliance, product, and content teams to align on timelines and deliverables.
• Track project milestones and communicate progress to clients.
• Troubleshoot and resolve any onboarding roadblocks.
• Ensure a seamless transition from onboarding to live operations.
• Content Coordination & Brand Setup – Assist clients with content configuration for new brand launches.
• Liaise with internal and third‑party providers to set up games, feeds, and promotional tools.
• Ensure all brand launches are on time, on brand, and fully compliant.
• Support ongoing content updates, optimisations, and campaign coordination post‑launch.
• Work with clients to curate and tailor content offerings based on market needs.

• 3+ years of experience in account management, client onboarding, or project coordination (iGaming experience is a strong plus).
• Strong communication and stakeholder management skills.
• Organised, proactive, and comfortable working in a fast‑paced environment.
• Ability to manage multiple clients and projects simultaneously.
• A problem‑solving mindset with a client‑first attitude.

Be part of a growing iGaming technology company, work with a collaborative, ambitious team, and have a real opportunity to shape the role and make an impact.

Send your CV to shaun or DM for more info.