Front Office Associate; Part-Time

We're looking for a driven individual who is passionate about helping others to become our next
Front Office Associate!

As a Front Office Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a
positive impact
on our customers and possess the organizational and technical skills to complete administrative tasks.

• Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
• Scheduling, screening, and confirming new appointments through inbound and outbound calling
• Provide customer resolution to any concerns and questions
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments
• Maintain the customer database by updating office records
• Inform the customer about hearing care accessory options
• Handle walk-ins for existing customers
• Help run office promotions by participating in any marketing and social media initiatives
• Support hearing aid maintenance, cleaning and repairs.

We're looking for a driven individual who is passionate about helping others to become our next
Front Office Associate!

As a Front Office Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a
positive impact
on our customers and possess the organizational and technical skills to complete administrative tasks.

• Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
• Scheduling, screening, and confirming new appointments through inbound and outbound calling
  
  Provide customer resolution to any concerns and questions
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments
• Maintain the customer database by updating office records
• Inform the customer about hearing care accessory options
• Handle walk-ins for existing customers
• Help run office promotions by participating in any marketing and social media initiatives
• Support hearing aid maintenance, cleaning and repairs.

• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Sales-minded and takes initiative
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records

Standard

Schedule:

Monday - Friday, 9AM - 5PM

Part-Time Hours
:
This part-time position is estimated to work between 22-28 hours per week

Compensation: $17/hour + monthly bonus opportunity

Additional Perks

• Ongoing professional training and development
• Career growth opportunities
• Retirement Options
• Paid Time Off
• Paid Holidays

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50…