Dispatcher, Customer Service​/HelpDesk

You don't just manage schedules. You keep an entire HVAC service operation moving, and at Elm Air Conditioning, LLC, your ability to stay organized, solve problems, and deliver results makes all the difference.

• Competitive Pay: $28–$32 per hour, based on experience and qualifications

• Commission Opportunities:
  Earn additional income by promoting and selling customer service memberships and upgrades

• Overtime Opportunities:
  Increase your earnings with available overtime

• Health Benefits:
  
  Medical, dental, and vision insurance

• Retirement Benefits: 401(k) with company contributions

• Paid Time Off:
  Paid vacation, holidays, and sick days

• Uniforms and PPE:
  Company-provided uniforms and personal protective equipment

• Career Growth:
  Opportunities to advance as the company expands across multiple brands

• Job Stability:
  Full-time, onsite position with consistent workflow

• You're at the Center of the Action:
  Your decisions directly impact technician productivity, customer satisfaction, and daily service operations.

• A Company That's Going Places:
  Elm Air Conditioning, LLC is working toward becoming the Northeast's largest clean heat installation and service company. You'll have the opportunity to grow alongside an expanding organization.

• Employees Come First:
  Join a company that prioritizes its people, treats everyone with respect, and recognizes the importance of every team member.

• High Standards, Real Accountability:
  Work with a team that believes in raising the bar, delivering exceptional customer service, and getting things done.

• Your Ideas Matter:
  Identify opportunities to improve dispatch operations, streamline scheduling, and help the business operate more efficiently.

• More Than Just a Desk Job:
  You'll collaborate with HVAC technicians, customers, and leadership to solve real problems and keep operations running smoothly.

• Coordinate daily HVAC service dispatching, technician scheduling, and route optimization throughout the Long Island service area.

• Assign service calls to HVAC technicians based on availability, location, job priority, and scheduling requirements.

• Monitor technician progress throughout the day and adjust dispatch schedules to accommodate emergencies, delays, and changing customer needs.

• Use Service Titan or similar HVAC dispatch software to manage service appointments, technician assignments, and customer information.

• Answer inbound customer calls, schedule HVAC service appointments, and provide accurate information about services and pricing.

• Communicate appointment confirmations, technician arrival updates, and scheduling changes to customers.

• Maintain accurate customer records, service documentation, invoicing information, and dispatch logs.

• Promote HVAC maintenance agreements, service memberships, and available upgrades to customers, with opportunities to earn commissions.

• Coordinate preventive maintenance appointments, seasonal HVAC tune-ups, and recurring service visits.

• Follow up with customers regarding service completion, satisfaction, and membership renewals.

• Support field technicians with scheduling information, customer details, mobile applications, and operational systems.

• Work closely with management to identify dispatching inefficiencies and improve daily workflows.

• Maintain operational standards while ensuring a smooth, organized, and customer-focused service experience.

• Help create a reliable connection between customers and technicians so service calls are handled efficiently and professionally.

• Minimum of 1 year of experience in dispatching, scheduling, customer service, or a related position

• Experience in…