Customer Service Representative

Location: Village of Camden

Job Summary:

Responsible for the greeting of customers calling in with questions on their prescriptions.

Job Duties:

Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

Provides resolution to customer service issues to ensure member satisfaction

Work with members to provide resolution to payment related issues on accounts/orders

Maintain and keep reasonable production as determined by supervisor

May assist in orienting and training new employees

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Job Skill Requirements:

Strong communication skills

Outstanding customer service skills

Excellent organization skills

Ability to multitask and prioritize

General computer and keyboarding skills

Successful completion of a pre-employment and/or random drug screening test

Educational Requirements:

Minimum:
High School Diploma or GED Preferred: AS Degree or Higher in Business Administration or related field

Experience:

Past experience in a customer service related field3-6 months experience in a pharmacy/healthcare related industry