Customer Service Specialist

We’re Hiring:
Customer Service Specialist (On-Site – Elma, NY)

We have an immediate need for a talented Customer Service Specialist to work from our office located at 631 Bullis Rd, Elma, NY. Enjoy your workday in a relaxed, comfortable atmosphere where you’ll look forward to coming in each day.

Pay starts at $20 per hour, plus monthly spiffs.

Hours: Monday - Friday 7:30am - 4:00pm

About the Role

Because we offer top-of-the-line products and services, we’re looking for top-of-the-line Customer Service Specialists who genuinely care about our customers. In this role, you will:

• Promote customer satisfaction by converting inbound and outbound calls (current customers only—no cold calling) into booked service appointments
• Assist with dispatching service calls to our technicians and various dispatching duties
• Deliver outstanding service to both internal and external customers

Benefits

• Casual and fun work environment
• Great company culture
• Medical and dental coverage
• Paid time off and sick time
• 401(k) with company match
• Guardian ancillary benefits
• Legal Shield
• Family bereavement leave
• Pet bereavement leave
• Voted Buffalo’s Best Places to Work (Business First, Buffalo News) 2020–2026

Your Key Responsibilities

• Convert incoming calls into booked appointments
• Deliver scripts with authenticity—be clear, compelling, and personable
• Respond to customer inquiries, resolve issues, and promote the company brand
• Maintain professionalism and build rapport to encourage repeat business
• Participate in training to enhance your skills and outbound calling effectiveness
• Accurately update customer records and notes in our system
• Make outbound calls to existing customers to meet scheduling needs
• Assist the dispatch team as needed