Customer Service Representative

Customer Service Representative - $100 Sign On

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We are currently seeking several Customer Service Representatives for various shifts, for an international company that operates within the technology sector of the ground transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators.

This position typically works under close supervision and direction. This position requires 100% onsite presence in the Amherst/Getzville, NY area.

• Answers all incoming fare media phone calls from customers.
• Processes all fax and email inquiries.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures, and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound calls as needed.
• High school degree, or equivalent, 1-3 years’ experience in a Customer Service/Call Center.
• Some college coursework preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast-paced environment.
• Able to work and respond in a high-volume situation.
• Willing to work extended hours.
• Ability to type 40 plus words per minute (WPM).
• Proficient in Microsoft Office.

Pay Rate: $17/hour + $150-$250 performance and attendance bonuses

Expect to work 40-45 hours per week, with additional overtime available if interested.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Associate

Temporary

Customer Service

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Medical insurance

401(k)

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