Customer Success Manager - Sana

Location: New York

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other.

Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team Sana is an AI lab building superintelligence for work.

We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.As part of Workday, we are committed to building AI that augments humans.

If that’s a mission that excites you, you’re in the right place.

About the Role We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company as part of the Sana team in Workday.

The Sana team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.

As a Customer Success Manager, you will work solely on partner engagement with leading organizations adopting Sana Learn, ensuring they achieve meaningful outcomes from their investment.

You will partner with customers from early stages through long-term success, owning adoption, value realization, portfolio health, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.

This role combines customer success, strategic problem solving, and change leadership. Whether you bring deep experience in enterprise SaaS account management or a top-tier management consulting background, you will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana long-term.

What You’ll DoOwn Customer Outcomes Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value

Define success plans, KPIs, and measurable outcomes aligned to customer goals

Monitor customer health using product usage, stakeholder feedback, and renewal signals Identify risks early and drive clear mitigation plans

Drive Adoption and Value Realization Lead conversations with customers to define what success looks like and how to achieve it Design adoption strategies that drive meaningful usage and sustained engagement

Help customers move from initial usage to scaled, organization-wide impact

Ensure customers realize value—not just use the product

Act as a Strategic Partner Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities

Help customers identify and prioritize high-impact use cases

Bring structure to ambiguous challenges and drive them to outcomes

Elevate conversations from product usage to measurable business…