Retirement Client Success & Retention Specialist
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Success Management
Gusto seeks a Client Relationship Manager to be the go-to partner for B2B plan sponsors, handling inbound inquiries and proactively engaging at-risk accounts to drive retention. You will work across CX, Sales, Product, and Engineering to deliver thoughtful service and business impact.
The role emphasizes empathy, analytical rigor, and collaboration, with a focus on customer experience, product feedback, and data-driven decisions. Hybrid work with NYC-based office options is available.
As a Retirement Client Success & Retention Specialist, you will play an important part at The Wrap in New York, NY, United States.
We have an opening for a Retirement Client Success & Retention Specialist in New York, NY, United States within Marketing & Media, Sales.
This role, Retirement Client Success & Retention Specialist at The Wrap, could be your next career step.
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