Concierge PT

Job Location:

Harpers Station of Yorktown – Yorktown, VA 23693

Salary Range: $19.00 Hourly

Now Hiring Concierges! Job Type: Part‑Time Position Available;
Evening and Weekend Shifts Available

Enhances and improves the SRIM experience for our residents, families, and visitors, promotes the core value of the Golden Rule, answers the telephone courteously, and executes routine clerical work by performing the following duties.

• Speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect.
• Answers phone with a welcoming and inviting attitude, and always responds courteously.
• Assists in scheduling new hires for review and completion of new hire paperwork.
• Assists the Business Office Manager when needed.
• Receives and routes incoming and outgoing mail when needed.
• Types all correspondence as requested.
• Responds promptly and courteously to residents’ requests for assistance including phone calls and requests from family members and visitors.
• Greet families and visitors, ascertain the nature of their business and introduce them to the appropriate department head.
• Answers questions to prospects regarding the community in the absence of the Sales Director.
• Communicates effectively in a language that each resident is capable of understanding.
• Ensures residents and/or responsible parties sign residents out when they leave the community.
• Follows written and verbal instructions.
• Practices good body mechanics and safe working habits.
• Observes and reports safety hazards immediately to supervisor.
• Demonstrates an ability to know each resident and family member by addressing them by name.
• Knows, understands, and follows established policies and procedures in emergency situations.
• Works as a team player with other associates and management in accomplishing work assignments.
• Demonstrates a positive and respectful attitude about work issues, policies, and procedures.
• Demonstrates a positive and respectful attitude with residents, families, visitors, associates, and management.
• Complies with attendance and call off policy.
• Attends and/or participates in trainings, in‑service meetings, and mandatory meetings.
• Wears clean and appropriate dress per established dress code policy.
• Refrains from discussing resident care issues with families and visitors, and refers all inquiries to immediate supervisor.
• Knows, understands, and follows HIPAA regulations.
• Assists with the training of new employees when required.
• Takes initiative in work, seeks out additional information, and offers solutions/suggestions.
• Takes on special projects or assignments outside of regular duties.
• Provides a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition.
• Serves and assists residents in the dining room at breakfast, lunch, and dinner if needed.
• Performs all other reasonable duties as assigned or as requested.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

The employee is occasionally exposed to blood borne pathogens.

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential…