Customer Service Representative

# Customer Service Representative (551)252 - Kinney Homecare - 48 Maple Street - Potsdam, NY ## Overview Salary Range $17.00 - $19.00 Hourly

Travel Percentage None Category Kinney  Homecare## Description
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* Job Summary:

** Responsible for the greeting of customers calling in with questions on their prescriptions.

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* Job Duties:

*** Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
* Provides resolution to customer service issues to ensure member satisfaction
* Work with members to provide resolution to payment related issues on accounts/orders
* Maintain and keep reasonable production as determined by supervisor
* May assist in orienting and training new employees
* Responsible for completing all mandatory and regulatory training programs
* Perform other duties as assigned## Qualifications
** Job Skill Requirements:
*** Strong communication skills
* Outstanding customer service skills
* Excellent organization skills
* Ability to multitask and prioritize
* General computer and keyboarding skills
* Successful completion of a pre-employment and/or random drug screening test
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* Educational Requirements:

*** Minimum:  High School Diploma or GED
* Preferred:  AS Degree or Higher in Business Administration or related field
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* Experience:

*** Past experience in a customer service related field
* 3-6 months experience in a pharmacy/healthcare related industry