Box Office Associate​/House Manager – Cherry Lane Theatre , NY Admin, Finance & HR

The Box Office Associate / House Manager supports both the ticketing and front-of-house operations at Cherry Lane Theatre. Serving as a primary point of contact for audience members and the senior front-of-house representative during assigned performances and events, this position ensures an exceptional patron experience from arrival through curtain call while maintaining a safe, organized, and welcoming theatre environment.

This hybrid role combines box office administration with hands-on house management responsibilities. The ideal candidate is an experienced theatre professional who is personable, highly organized, calm under pressure, and committed to delivering outstanding customer service. They are equally comfortable managing ticketing operations, supervising front-of-house staff, resolving patron concerns, and collaborating closely with Company Management, Stage Management, and the broader theatre team to ensure successful performances and events.

Please note that this position will be subject to a three-month trial period, during which either party may terminate the employment without further obligation, subject to applicable law.

• - Open, prepare, and operate the Box Office for performances and events.
• - Sell and process tickets using Vivenu ticketing software.
• - Process will-call, complimentary tickets, exchanges, refunds, and other ticketing transactions.
• - Distribute tickets and assist patrons with seating assignments, ticketing questions, and performance information.
• - Maintain accurate records of ticket sales, holds, complimentary tickets, exchanges, and other ticketing activity.
• - Monitor ticket availability and communicate updates or issues to Company Management and other appropriate staff.
• - Assist with day-of-performance ticketing, rush programs, and special ticketing initiatives as applicable.
• - Support the creation and maintenance of ticketed events in Vivenu and assist with other administrative projects as assigned.
• - Process cash and credit card transactions accurately and complete end-of-shift reporting.

• - Oversee all front-of-house operations before, during, and after performances and events.
• - Serve as the senior front-of-house representative on duty during assigned performances.
• - Supervise and support Theatre Assistants, Box Office staff, ushers, and other front-of-house personnel as assigned.
• - Conduct pre-show check-ins and ensure front-of-house staff are prepared for audience arrival.
• - Coordinate with Company Management and Stage Management regarding house open, curtain times, holds, late seating, accessibility accommodations, and other performance-related needs.
• - Monitor the lobby, auditorium, concessions area, restrooms, and other public spaces to ensure a safe, clean, accessible, and welcoming environment.
• - Assist with audience seating, ticket scanning, accessibility accommodations, late seating, and general audience flow.
• - Respond professionally to patron concerns, disruptions, emergencies, and unexpected situations, escalating issues when appropriate.
• - Support special events, industry nights, press performances, talkbacks, rentals, and other theatre events.
• - Prepare nightly front-of-house reports and communicate operational issues to Company Management.

• - Provide friendly, knowledgeable, and professional customer service to all patrons.
• - Answer questions regarding tickets, seating, accessibility, theatre policies, and performances.
• - Resolve customer concerns with professionalism and discretion.
• - Support general front-of-house operations by assisting with lobby coverage, audience services, theatre setup, and other operational needs.
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