Solution Architect, Airlines Lead enterprise airline deployments, end-to-end. Customer Experien
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-18
Listing for:
AncillaryOffers
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Customer Experience New York / Remote Full-time
About the roleLead enterprise airline deployments, end-to-end. You'll work alongside the people who built the system you'll be improving — and you'll have direct customer impact within your first quarter.
What you'll do- Own a meaningful slice of the product or platform from day one.
- Ship to production weekly — and watch real customer metrics move.
- Partner with customers' technical and commercial teams on real deployments.
- Mentor others in your craft and lift the team's bar over time.
- Demonstrable depth in your craft — work you can talk about specifically and proudly.
- A bias for shipping. We trust velocity more than polish.
- Strong written communication. We default to writing.
- Comfort with ambiguity and a desire for ownership.
Top-of-market cash, generous equity, real PTO, $3,000/year learning budget, and 16+ weeks parental leave globally. Specifics shared in the first conversation — no games.
How we hireThree conversations: a 30-minute intro, a 90-minute deep-dive on your craft, and a half-day on-site or virtual with the team you'd join. We give detailed feedback whether or not we extend an offer.
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