Dispatcher, Customer Service​/HelpDesk

The role of a Dispatcher involves overseeing road service operations through effective communication with Operators and delivering exceptional customer support.

Responsibilities include tracking trip performance, ensuring timely route starts, managing incidents, and responding to customer inquiries regarding trips, cancellations, and no-shows.

The Dispatcher acts as a liaison during emergencies, managing situations to maintain service quality and safety.

Qualifications required are a high school diploma or GED (technical degree preferred), 3-5 years of dispatching experience, and strong verbal, interpersonal, and problem-solving skills.

Flexibility to work various shifts and compliance with DOT regulations, including drug testing and physicals, are essential.

The physical demands include working outdoors in varying conditions, sitting for extended periods, walking, lifting up to 50 lbs, and navigating uneven terrain.

Benefits offered encompass competitive pay, vacation, sick days, holidays, and standard health and retirement plans.

This position emphasizes safety, customer service, and operational efficiency in a dynamic, outdoor environment, with accommodations available for individuals with disabilities.