Customer Service Representative

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Geneva, NY, US

Salary Range: $26.25 To $32.50 Hourly

VM Agritech is seeking a customer-focused and detail-oriented Customer Service Representative to support our growing Operations team. This role serves as a primary point of contact for customers while providing administrative and operational support to the Purchasing & Logistics function. The successful candidate will play a key role in ensuring excellent customer service, accurate order processing, timely shipment coordination, and effective communication between customers, vendors, and internal stakeholders.

This position offers a unique opportunity to gain experience across customer service, purchasing, logistics, inventory management, and supply chain operations while contributing to the success of VM Agritech and its customers.

• Serve as a primary point of contact for customer inquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently.
• Provide customers with product information, pricing support, order status updates, and shipping information.
• Respond to and resolve customer questions, concerns, and complaints in a professional and timely manner.
• Coordinate with Sales, Operations, and Logistics teams to ensure customer needs are met.
• Maintain accurate customer records and documentation in company systems.
• Assist with customer returns, credits, order changes, and other service-related requests.
• Foster positive customer relationships through responsive and effective communication.

• Assist the Purchasing & Logistics Analyst with purchase order creation, maintenance, and tracking.
• Monitor incoming shipments and communicate delivery updates to customers and internal stakeholders.
• Support inventory tracking, reconciliation, and reporting activities.
• Maintain vendor and supplier records and documentation.
• Assist with coordinating freight, transportation, and logistics activities.
• Track and follow up on purchase orders, shipments, and delivery schedules.
• Prepare reports, spreadsheets, and operational documentation as needed.
• Support continuous improvement initiatives related to customer service, inventory management, purchasing, and logistics processes.

• Maintain organized electronic and paper records.
• Perform data entry and maintain accurate operational records.
• Support special projects and cross-functional initiatives as assigned.
• Follow all company policies, procedures, safety requirements, and quality standards.
• Provide general administrative support to the Operations team.

• High school diploma or equivalent.
• Two or more years of experience in customer service, order management, purchasing, logistics, supply chain, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Ability to work independently while collaborating effectively with a team.

• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, Agriculture, or a related field.
• Experience with ERP, inventory management, purchasing, or order management systems.
• Experience supporting purchasing, logistics, or supply chain operations.
• Agricultural industry experience preferred.
• Customer Focus
• Attention to Detail
• Communication Skills
• Organization and Planning
• Problem Solving
• Teamwork and Collaboration
• Accountability
• Time Management

Salary Range:$55,000 - $68,000 annually

Actual compensation will be determined based on experience, qualifications, skills, and geographic location.

VM Agritech offers a comprehensive benefits package designed to support the health, well-being, and financial security of employees, which may include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Paid company holidays
• Employee Assistance Program (EAP)
• Employee wellness initiatives

• Accurate and timely processing of customer orders
• Responsiveness to customer inquiries and issue resolution
• Order fulfillment accuracy and…