Dispatcher​/Customer Service

Gold Medal Services | Hillburn, NY

Gold Medal Services, a growing leader in residential HVAC, Plumbing, and Electrical services, is expanding our team once again! We are currently seeking a highly motivated Customer Service Coordinator/Dispatcher to join our Hillburn, NY location.

We are looking for an energetic, customer-focused professional who is available to work evenings and weekends. If you thrive in a fast-paced environment, enjoy helping customers, and excel at keeping operations organized and running smoothly, we want to hear from you.

Our employees are our greatest asset. We invest in our team members by providing training, support, and opportunities for personal and professional growth. We foster a positive, family-oriented culture where hard work is recognized, teamwork is valued, and exceptional customer service is our top priority.

At Gold Medal Services, you'll have the opportunity to build a rewarding career with a company that values both its employees and customers.

As a Customer Service Coordinator/Dispatcher, you will play a critical role in supporting our service operations by coordinating technician schedules, optimizing routes, and providing outstanding customer service.

Key responsibilities include:

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering inbound customer calls and providing exceptional service
• Accurately entering and maintaining service ticket information
• Creating dispatch numbers for ordered parts
• Tracking and following up on parts orders
• Scheduling appointments for parts installation and follow-up service
• Coordinating communication between customers, technicians, and management teams

• Competitive salary
• Monthly bonus opportunities
• Additional incentive programs
• Medical, dental, and vision insurance
• Prescription drug coverage
• Company-paid life insurance
• Paid vacation and holidays???,
• 401(k) plan with company match
• Career advancement opportunities
• Positive, team-oriented work environment

To be successful in this role, you should possess:

• Minimum of 2 years of customer service and/or office experience (dispatch experience preferred)
• Professional demeanor and appearance
• Excellent communication and interpersonal skills
• Strong customer service mindset with a genuine desire to help others
• Ability to proactively plan and prioritize work rather than simply react to issues
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and general computer applications
• Ability to learn dispatching, scheduling, and customer management software systems
• Availability to work evenings and weekends

If you're passionate about customer service, enjoy solving problems, and want to be part of a company that values its people,
come work with us, not for us.

Only motivated, positive, and customer-focused individuals should apply.