Senior E‑commerce Customer Advocate
Listed on 2026-10-18
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Customer Service/HelpDesk
Ecommerce, Customer Service Rep
The New York Times Company is seeking two experienced Senior Temporary Customer Service Agents for the Wirecutter Store in New York. You will handle email and chat inquiries, process returns, and coordinate with supply partners to ensure rapid resolutions during peak season.
You will work with the Ecommerce Operations Director and Customer Experience Manager, using Shopify, Gorgias, and Loop Returns to deliver fast, accurate support while upholding journalistic independence values.
We invite applications for the Senior E‑commerce Customer Advocate position located in New York, NY, United States.
The advertised compensation is 34.000 - 41.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior E‑commerce Customer Advocate role in the description above.
We appreciate your interest in this position.
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