Customer Service​/HelpDesk Associate, Customer Service Rep

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Date:
Oct 8, 2026

Location:

US

Requisition

Description:

Account Representative (Full-Time)

First Source Advantage | Amherst, NY

* This is an In Office Position*

Firstsource Advantage is looking for motivated, customer-focused individuals to join our Amherst team as Account Representatives in Collections.

This is more than just a job—it is an opportunity to develop valuable skills, earn performance-based rewards, and build a stable career within a supportive, team-oriented environment.

• Speak with customers to understand their financial situations and identify appropriate payment solutions
• Handle inbound and outbound calls with professionalism, patience, and empathy
• Help customers work toward resolving their account balances
• Protect confidential customer information
• Follow all applicable federal and state regulations and company procedures
• Work toward performance goals related to call quality, customer resolutions, and collection results

• High school diploma or GED
• At least six months of customer service or sales experience
• Stable work history and a professional demeanor
• Strong communication, computer, and problem-solving skills
• Ability to handle confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented
• Comfortable working in a performance-driven environment

• No Weekends:Enjoy a Monday–Friday schedule
• Paid Training:Receive the training and support needed to succeed
• Career Advancement:We promote from within and support professional growth
• Meaningful Work:Help customers identify solutions and move toward greater financial stability
• Supportive Culture:Join a collaborative team that recognizes strong performance
• Skill Development:Gain valuable experience in customer service, financial services, negotiation, and account resolution

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off
• Company bonus program
• Additional performance-based cash and gift-card incentives
• Employee recognition programs

Firstsource Transaction Services USA, Inc. is an equal opportunity employer that does not discriminate based on age (40 and over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable law.

It is the policy of the Company to seek and employ qualified individuals at all locations and facilities and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.