Visitor Services Associat Visitor Services Associate; Temporary​/Part-Time) Visitor Services Associate

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Temporary-PT Corona, NY, US 1 Attachments

Salary Range: $19.00 To $19.00 Hourly

Department:
Front of House

Reports To:

Director of Museum Experience

Uniformed position:
Yes, Branded QM clothing

Work Location:

Onsite at the Queens Museum

Work Schedule:

Must be available to work a minimum of 2 weekdays and 1 weekend shift Wednesday - Sunday between the hours of 9:30am and 5:30pm

Rate of Pay: $19.00 per hour

The Queens Museum is dedicated to presenting the highest quality visual arts and educational programming for people in the New York metropolitan area, and particularly for the residents of Queens, a uniquely diverse, ethnic, cultural, and international community.

The Museum fulfills its mission by designing and providing art exhibitions, public programs, and educational experiences that promote the appreciation and enjoyment of art, support the creative efforts of artists, and enhance the quality of life through interpreting, collecting, and exhibiting art, architecture, and design.

Visitor Services Associates are public-facing representatives of the Queens Museum (QM). Working as part of the Visitor Services Team, they assist visitors in a cordial and service-oriented manner to facilitate an overall positive experience at the Museum. Visitor Services Associates provide admissions and way finding support and ensure that visitors have access to information about the QM’s exhibitions and programs.

QM is seeking energetic and outgoing individuals with a passion for art and culture, to help create a welcoming atmosphere as visitor’s first point of contact in the QM galleries and the Admissions Desk. Ideal candidates will be team players with strong interpersonal and communications skills and prior work experience in Customer/Guest Services, the Hospitality Industry, and/or Museum Visitor Services. Bilingual and Multilingual individuals and residents of Queens are strongly encouraged to apply.

Support the Visitor Services team in all operational aspects including ticketing, admissions, way finding support, line facilitation, school and group tours, exhibition and events setups

Create a warm and welcoming QM; greet and enthusiastically welcome every visitor of the Queens Museum upon arrival

Engage with all visitors of the Queens Museum in the galleries and public-facing areas

Inform all Museum visitors of the exhibitions, educational experiences, and public programs happening at the Queens Museum

Serve as a key knowledge holder and informational resource; keep up to date on the QM’s programmatic offerings and other cultural attractions and community resources located in Flushing-Meadows Corona Park

Ensure that appropriate actions are taken to resolve visitor concerns and questions

Support the team in the setup, facilitation, and break down of special events, public programs and workshops

Other related duties as assigned by management

This list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions

Ability to communicate clearly, effectively and professionally with visitors and staff

Ability to work high-volume and attendance public events

Thrives in culturally diverse and team settings

Prior customer service and cash-handling point of sale experience

Ability to interface with the public

Interest in Museums, Arts & Culture, community building and learning

Strong interpersonal and communications skills

Prior working experience in a Customer Service, Hospitality, Guest & Concierge Services and/or…